Festival FAQ

Ticketing & Entry

Can I leave the festival and re-enter later?
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Unfortunately, no pass outs. There will be no re-admittance after you have left.

Which gate do I go through to exit the festival?
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The entry/exit point for the festival is Gate D at Spark Arena. If you have a Hop the Queue ticket, you’ll enter via Gate C which is right next door

What can I/ can’t I bring in?
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  • Alcohol – Obviously no. But there’s plenty inside
  • Food – Again, no, unless for infant, or special dietary requirements.
  • Chairs & Bean Bags – No, really rather you didn’t.
  • Umbrellas – Sort of; Umbrellas are not allowed into the venue but can be dropped at gate entry into the bins provided at the individuals own risk.    
  • Glass bottles (including perfume) - Sorry, but no. These will be disposed of, so please apply / use before leaving home!  
  • Large Bags – No sorry! There will be a bag check for all of the above items, so please leave your big bags at home. Nothing larger than an A3 bag!

Digital Festival Program

Tell me more about the mobi-site!
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Where do I find the mobi-site?
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Wristbands & Refunds

Can you tell me more about the digital wristband system?
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Why is there a $3.50 one off activation fee?
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Where can I top up my wristband?
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When do the Top Up Banks Close?
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What are the minimum & maximum limits for topping up?
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If I don’t use all my digital wristband credit, how and where can I get a refund?
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 Alcohol, Drinks & Cups  

Can I take any beers away with me?
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Why can I not just buy a pint? What’s with the tasting glasses?
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How many alcoholic drinks may I buy per vendor service?
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What sizes are the lines on the cup?
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I lost my festival cup. Can I get another?
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What will be available to drink other than beer?
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What time is cut off for drinks?
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Will you have any special beers I can’t buy at my local store? Where’s the beer list?
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What is the festival beer and who made it?
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Food, Coffee & Non-Alcoholic Options?  

Is there coffee available onsite?
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Is there food for vegetarians? What about gluten free?
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Where can I get water?
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General Festival  

What bands are playing this year?
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Site Map?
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Is smoking/vaping permitted?
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What options are there for getting home?
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How long does the festival go for?
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I’ve lost my jacket, do you have a lost and found area?
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Does the Arena have disability parking and toilets?
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I see there is a free kids area?
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